AI + Process Design

The Million-Dollar Recovery

An AI-assisted collections process that recovered over $1 million in uncollected invoices.

The Million-Dollar Recovery

Role

Process Designer

Scope

AI tooling, workflow design, execution

Year

2024

Client

Hi-Line, Inc.

The brief

A collections challenge from the accounting department landed on the marketing desk: a backlog of uncollected invoices nobody had the bandwidth to untangle. Not a design problem, but a problem all the same.

The work

Applied AI tools to identify, prioritize, and work the backlog, building a repeatable process along the way. Over $1 million in previously uncollected revenue recovered. Proof that creative thinking pays off outside the creative department.

Next up

Trade Show Program